AlpineXpress Sàrl Terms and Conditions

Terms

‍1. “AlpineXpress” refers to AlpineXpress Sàrl, Square-Post, 1936 Verbier.

2. “Client” refers to any individual making a booking with AlpineXpress. For bookings with a group of two or more people, the individual who made the booking is deemed responsible for all persons travelling under the booking. They will be the primary contact for all information and matters concerning the booking unless we are provided with lead client details.

Conditions

‍1. Acceptance of Terms and Conditions. Clients accept these Terms and Conditions on behalf of all passengers on their booking whether the booking was made online, by telephone, or in person.

2. Client Information. Clients are responsible for providing accurate contact and travel details, including a mobile phone number, email address, flight number and flight time. They are also responsible for confirming that these details have been captured accurately on their booking confirmation email. AlpineXpress assumes no liability for any failure in service resulting from incorrect or invalid contact or travel details.

3. Changing and Cancelling Bookings. Bookings may be modified or cancelled up to 24 hours prior to the booking. Any modifications or cancellation may be subject to a CHF10 administrative charge per transfer booking. AlpineXpress will send an email confirmation of the modification or cancellation; without written confirmation from AlpineXpress, the booking remains valid and payment will not be refunded.

4. Promptness and Delays. In case of unforeseeable circumstances resulting in delays, such as baggage loss after the flight, AlpineXpress will wait for guests at the airport for 1.5 hours after planned landing time at no extra charge. The client is responsible for notifying AlpineXpress as soon as possible if they are subject to a delay.

5. Delayed Flights. If clients have provided AlpineXpress with the correct flight details, the driver will wait for the flight to arrive. If flight details have not been provided in advance, waiting charges may accrue. 

6. Waiting Times. Waiting times are charged depending on the size and calibre of the vehicle. Should the client wish to divert from the original transfer itinerary then waiting times or extra charges may be applied. AlpineXpress charges for waiting times are charged per 15 minutes. For example: 1 hour and 5 minutes = 1 hour and 15 minutes. Should departures be delayed according to client preference, and the driver is on the way to, or present at the departure destination, then waiting times will be charged after 30 minutes from original time of planned departure. 

7. Children. Under Swiss Law, children under the age of 12 and under 1.5m in height must travel in a child safety seat. Parents are strongly encouraged to provide their own child safety seat(s). Clients are responsible for advising AlpineXpress at the time of booking of the seats they require if they are not bringing their own. Clients are requested to verify their child seat information is accurately reflected in their emailed booking confirmation. Parents or guardians are solely responsible for securing child seats in the AlpineXpress vehicle and for the proper placement of the infant or child in the seat. AlpineXpress assumes no responsibility for anything resulting from child seats being insecure, poorly fitted or for children and infants being incorrectly placed in them. Should parents decline the use of a child seat, the parents will be responsible for the payment of the fine should the AlpineXpress driver be stopped.

8. Accessibility. AlpineXpress services are accessible to all. If you require special assistance, you are travelling with a wheelchair or if you have any other mobility requirements, please include the details in your advance reservation. We will be happy to provide an accessible vehicle, including Wheelchair Accessible Vehicles as required.

9. Luggage. Excess luggage must be declared at the time of booking. Clients’ property is carried at their own risk and AlpineXpress assumes no responsibility for loss or damage.

10. Pets. Pets are welcome to travel with AlpineXpress but must be transported in an appropriate travel carrier. Dogs are permitted in the cabin without being in a carrier, however, a cleaning surcharge will be applied to the reservation. 

11. Personal Conduct. AlpineXpress reserves the right to refuse carriage to any passenger whose behaviour is deemed threatening or abusive or is believed to pose a threat to employees. AlpineXpress vehicles are strictly smoke free.

12. Insurance. Clients are encouraged to arrange travel insurance. AlpineXpress shall only be liable for reasonable and foreseeable consequential losses arriving directly out of a breach of contract. Any liability shall be limited to the price paid to AlpineXpress by the client, less the value of any services provided.

13. Partner Services. Any services provided by AlpineXpress partner businesses are subject to their own Terms of Use. AlpineXpress cannot be held liable for any losses arriving from services provided by or booked with our partners.

14. Jurisdiction. These AlpineXpress Terms of Use are governed by Swiss law. The jurisdiction for any passenger dispute is the court of the Swiss canton of Valais.